Virgin Games is a well-known brand, having been established since 2004.
The terms are fair and found in a link located at the bottom of the Virgin Games site.
It's easy enough to navigate the Virgin Games casino, but the site's design could be cleaner.
Virgin Games' dedicated live chat is available 24/7, but no phone option is available.
Summary
Details
Game offerings
Game types
Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots
Poker
Game Shows Payment
Payment options
Mastercard Debit 
Visa Debit 
Visa Electron Deposit
Withdrawal
Customer Service
Live chat
Virgin Games Review
Virgin Games has been around since 2004, making it one of the longest-established online casinos here in the UK. Since then, the brand has been acquired by Gamesys in 2013, making it part of the famous Bally’s Group.
What you’ll find in this Virgin Games Review
The CasinoHawks online casino review process involves following a straightforward series of steps. What do these involve, you might ask? Well, wonder no more:
- Licences
- Bonus and offers analysis
- How easy is it to open a new account?
- What you need to know about their deposit methods
- Are cryptocurrencies available?
- What the game selection looks like
- How withdrawals works
- What do you do if you run into issues
- The mobile experience
- Responsible Gaming
Virgin Games licensing, safety and trustworthiness
The first thing we at CasinoHawks check is whether a casino site is properly licenced – after all, you don’t want to be worried about legal issues when playing! Good thing that Virgin Games’operator Gamesys holds a licence from UK Gambling Commission (UKGC), which covers all matters relating to gambling, online or otherwise, here in Blighty. In addition, Gamesys also holds a licence from the Government of Gibraltar.
Virgin Games – Complete list of Licences
UKGC account number 38905
Gibraltar Gambling Commissioner RGL No. 46
What makes Virgin Games safe
It’s important that you feel safe when playing at an online casino. So what does Virgin Games do to ensure players are secure with handing it both their funds and their personal details? Let’s find out:
- Safety of funds is guaranteed through the use of Secure Socket Layer (SSL) technology, as well as dealing with reputable payment methods such as VISA and MasterCard.
- Security of personal information is covered by a detailed privacy policy, which points out the casino is in compliance with data protection laws, including the EU’s General Data Protection Regulation (GDPR).
- Taking care of game fairness is eCOGRA, the third-party agency that audits the random number generators (RNGs) powering the games found in the casino.
| Safety is Guaranteed |
|---|
| As seen above, Virgin Games operator Gamesys has player security at heart, meaning your data and funds are safe here. |
Welcome offers and Promos – Grab a Bonus at Virgin Games
Bonuses are a great, well, bonus to the online casino experience. So, how does Virgin Games stack up in this aspect? Let’s find out!
New Player Bonus: Play £10, Get 30 Free Spins or £50 in Free Bingo Tickets
The Virgin Games welcome offer gives new players a choice of bonus – either free spins or bingo tickets! To receive this bonus, you first need to make a deposit of £10 or more before wagering at least £10 on any of the games available in the casino.
Complete this bonus qualifying requirement within 30 days of your first deposit to receive your choice of bonus. This can be either 30 free spins on the slot Double Bubble or 50 free bingo tickets.
The free spins on Double Bubble are worth 1p each and have no wagering requirements. As for the bingo tickets, you can use the £50 bonus to buy tickets worth up to £1. The tickets then can be used to play any bingo game on the site except Session Bingo.
Virgin Games Free Spins Offer
Virgin Games gives regular customers a chance to win free spins on a daily basis through the Daily Free Games promotion. You can access this feature if you make a minimum lifetime deposit of £10, and you can play it once every day.
The Daily Free Games feature involves a 10×9 grid that hides symbols representing prizes that include free spins and cash prizes. You can uncover 6 squares, with the aim of revealing sets of symbols relating to a prize.
The free spins you can win through the Daily Free Games are worth 1p each and have no wagering requirements. These are played on different games, which include Rainbow Riches, Secrets of the Phoenix and Tiki Island, among others.
The last day of the month also brings the Monthly Free Games promotion. Here you pick squares from a 7×7 grid for prizes that include bonus funds and free spins.
Virgin Games No Deposit Bonus
Virgin Games currently does not offer a no deposit bonus.
Virgin Games Cashback Bonus
An alternative welcome bonus from Virgin Games involves the combination of cashback and blackjack. This offer first has you use the promotional code “SIGNATURE” before making your first deposit of £10 or more. Then you need to wager a minimum of £50 in cash on the game Signature Blackjack within 30 days of your first deposit. If all is in order you should find a £10 cashback in your account.
Virgin Games Promotions and Tournaments
Virgin Games holds regular tournaments for the live poker fans out there. These are played on No Limit Texas Hold’em Poker with four players, and the buy-ins start from as little as £1. Speaking of poker, Virgin Games will also award you with £20 in poker game credit if you refer a friend.
Virgin Games VIP program
Loyal Virgin Games customers get a chance to join Virgin Games Plus. The casino doesn’t explain how one can become a member of this program, instead saying that it reviews “everyone’s play” and notifies those selected.
Virgin Games Plus members get a chance to get some tasty goodies, such as exclusive promotions, monthly surprises, and game previews. They also earn V*Points as they play, which can be converted into cash.
| Different Welcome Offers for Different Players |
|---|
| The variety of welcome offers available at Virgin Games is a nice touch – after all, different players have different preferences, be it slots, bingo, or blackjack. |
How to register a new account with Virgin Games?
Registering a new account with Virgin Games is a simple 3-step process. First, enter your email address, name, surname and date of birth, then select your title and gender. Next, enter your preferred username and password, then input your address, phone number and any promo codes (if you have one). Confirm you are over 18 years of age and, if you want to, opt into receiving news from Virgin Games and, finally, click “Join Now”.
Documents and information you need to share with Virgin Games to open an account
Like other UK casino sites, Virgin Games needs to verify the identity of every registered account. This requires you to send photographs or scans of specific documents to the casino. This is what Virgin Games requires:
- Driving licence, ID card or Passport
- A utility bill (gas, electricity, or water bill) or bank statement dated within the last 3 months.
You can forward these documents to the casino via either email or live chat. Note that verification can take up to 24 hours if the documents are sent via email.
| Easy Registration with Virgin Games |
|---|
| Registering your Virgin Games is as straightforward as it gets and, in our experience, verifying your account doesn’t take too long, either. |
Virgin Games Payment methods
The number of payment methods Virgin Games accepts amounts to just four, but you should be using at least one of them anyway. Here they are:
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|---|
| VISA Debit | £10 | £25,000 | Instant | 1-3 business days |
| Visa Electron | £10 | – | Instant | – |
| Mastercard | £10 | £25,000 | Instant | 1-3 business days |
| Apple Pay | £10 | – | Instant | – |
| Limits on Deposits |
|---|
| You can deposit a maximum of £10,000 at a time with debit cards, and up to £5,000 using Apple Pay. Of course, you can also set deposit limits to your account to monitor the amount you deposit and play with. |
Cryptocurrency available at Virgin Games
Cryptocurrencies are still not accepted at UKGC-licenced online casinos, meaning you cannot use these digital currencies at Virgin Games, at least for the time being. We will update this review should the situation change.
Games you can play at Virgin Games
Games – they’re right in the “Virgin Games” title! This casino divides its game selection in 6 broad categories, with Online Slots, Live Casino, Slingo, Online Bingo, and Poker appearing in the top menu bar. Let’s go through what these involve, shall we?
Exclusive Games and Branded Tables
The titles exclusive to Virgin Games are limited to the live casino section, where the site offers Virgin-branded versions of its live roulette and blackjack tables.
Recommended slots you can play at Virgin Games
We had a look at the slots Virgin Games describes as their favourites, and we’ve found some classics. These include the ever-popular Rainbow Riches, as well as Secrets of the Phoenix, Double Bubble Jackpot and Cleopatra. There is also a fine selection of Play’n GO slots, such as Doom of Dead, Fat Frankies and Fire Joker.
Exquisite live dealer table available in Virgin Games
Virgin Games offers a full selection of live blackjack and live roulette titles, with both popular variants and branded tables being available at all times. Live poker also makes an appearance, with versions such as Three Card Poker and Caribbean Stud Poker, among others. Craps is also available, which is nice considering this dice-throwing game remains a bit of a rarity among UK casino sites.
Game Shows you can play in Virgin Games
The game shows on offer can be found in the live casino section of the site. The classic Crazy Time is here, together with the likes of Cash or Crash Live, Deal or No Deal Live and Lightning Dice.
Game Providers
The Virgin Games site is currently promoting Play’n GO slots, but this is hardly the only game provider found here! After all, there are some big names, including the likes of Blueprint Gaming, Pragmatic Play, SpinPlay, Reel Time Gaming, Rogue, Shuffle Master, WMS Games, and Microgaming.
| A Perhaps Small Selection |
|---|
| While the games on offer at Virgin Games are great, it does top out at around 400 titles in total. This is perhaps small compared to what other online casinos have to offer, although Virgin Games does add new games to its portfolio on a regular basis. |
Time to collect your winnings? Here’s How to withdraw your money from Virgin Games
You can withdraw your winnings at any time from Virgin Games, so long you have at least £10 in your account. Here is how to do it:
Step by Step guide on how to withdraw from Virgin Games
- Go to My Account
- Click Withdraw
- Enter the amount of funds you want to withdraw
Other important information to know when withdrawing
In case you made your deposits using Apple Pay or Visa Electron, you can withdraw your cash directly to your bank account. In this case, you will need to supply the casino with your bank account number and sort code. The bank account needs to be in your name, and Virgin Games might request verification for this at any time.
| A “Closed Loop” Policy |
|---|
| If you make your deposits using Visa Debit or MasterCard debit, you will need to make your withdrawals to the card you used for your deposits. This is due to the casino’s “Closed Loop” policy, which is a regulated procedure that online casinos and gambling companies need to adhere to in order to prevent fraudulent activity. |
Virgin Games’ Customer Support
In case you end up facing any issues, your best bet is to contact customer support. Virgin Games offers support via 24/7 live chat or email, but no phone support, which is a bit of a shame.
| Contact: | Average Answer Time | |
| Available via online form | Up to 24 hours | |
| phone | – | – |
| live chat | Available on the site 24/7 | – |
| @virgingames | Up to 24 hours | |
| – | – |
The Virgin Games site also has an extensive FAQ section that should cover most common issues players might have. You can access this through the “Help and FAQ” link found near the bottom of the page.
| Helpful Chat, but No Phone |
|---|
| Virgin Games’ customer support chat is both helpful and available all day, every day, but it’s disappointing that you cannot pick up the phone and speak to a representative. |
The mobile experience
While the Virgin Games site is fully optimised for mobile gaming, the casino also offers a dedicated app. This allows you to play its popular slots, slingo, and live casino offerings on the go, and is available on the Apple App Store and Google Play.
| Optimised Site and App! |
|---|
| Virgin Games knows how popular mobile casinos are, which is why the site is fully viewable on any smartphone and tablet. The app is also a nice touch, and it’s free to download for all customers. |
Responsible Gambling
There is a link to Virgin Games’ responsible gaming section in the bottom of each page. This details the selection of tools the casino offers to help players keep in control. These include deposit limits, session reminders, and account cool-off periods, as well as the option to self-exclude from the casino for a period ranging from 6 months to 5 years. There are also links to entities that can help, such as GamCare and BeGambleAware.
| Responsible Gaming is Priority |
|---|
| Virgin Games clearly cares for its players, as seen from its Responsible Gaming page. It even offers help through TalkBanStop, the service launched in partnership between GamCare, Gamban and GAMSTOP. |
Awards and Recognitions
The Virgin Games site mentions one award, and it’s Best Slots Site in the BingoPort 2023 Awards.
All Aboard Virgin Games!
The Virgin brand has found itself just about everywhere since it was first launched by Richard Branson back in 1970, and it’s clearly a good fit for an online casino! There’s a nice variety of games by some of the best providers out there, and it even has a VIP program – a rarity nowadays. Make sure to check it out by using our link above!
Other casinos to play at if you like Virgin Games
Frequently asked questions
