Pelaa

Pelaa Review

At first glance, there doesn’t seem to be much to say about Pelaa Casino. They’re a simple, no-frills casino site with hundreds of slots, live games and match bonuses for returning players.

Pelaa is owned by Genesis Ltd, an operator with years of experience in the industry, and which owns other popular slots-focused brands like Spinit and Sloty.

Read on to find out more about security, regular rewards and the overall gaming experience at Pelaa Casino.

What is Pelaa Casino offering?

Pelaa Casino Licencing, Safety, and Trustworthiness

Pelaa holds licences from the Malta Gaming Authority and the British Gambling Commission and has been audited for fairness by Gaming Labs International.

In July 2020 the owner of Pelaa casino, Genesis Global Limited, temporarily had their licence from the British Gambling Commission suspended, though it has since been reinstated. 

In our opinion, Pelaa isn’t completely trustworthy. Many players have filed reports stating that they had issues with bonuses being paid out or payments as a whole freezing or being denied.

Even though the Genesis licence has been reinstated, the British Gambling Commission never officially ended their investigation into Genesis Global Limited’s compliance breaches within the UK. 

In February 2020, Pelaa was also blacklisted by ThePogg.com for refusing to comply with a complaint ruling involving a player with signs of gambling addiction on their site.

ThePogg.com, in cooperation with the Malta Gaming Authority, determined that Pelaa did not follow through with the steps necessary to ensure this player’s safety, and as such deemed them not trustworthy. 

How We Tested Pelaa Casino

We went to Pelaa’s site and signed up to test their service.

Registration was fast, and the site is sleek and simple, so it was easy to look through their games, bonuses and offerings.

While here, we tested the demo modes on all their game types, to make sure they all ran smoothly.

Here’s everything we found.

1. Bonus and Offers Analysis

Pelaa offers a fairly standard starting bonus, matching up your first deposit up to £100, as well as granting you 150 free spins on Gonzo’s Quest. These spins are paid out over an extended period, with 15 spins gifted to the player every day for 10 days after signing up.

Pelaa offers a four-step sign-up bonus, though you must enter a bonus code to get every bonus after the first. Here’s a table explaining how it works.

2. Opening an Account

Opening an account with Pelaa is simple. Just click sign up, and put in the requested information. After that, you’re required to verify your account by providing a copy of your government-issue ID and proof of address. Pelaa will verify your account within 48 – 72 hours, and you can deposit and start playing right away. 

3. Deposit Methods

All of the payment methods listed on Pelaa’s site are available to use for deposits. This includes debit cards, checking accounts, and various other methods – credit cards of any kind are not allowed due to the UKCG’s ban. They don’t charge any deposit fees, but they do charge 2% of the total for every withdrawal. 

4. Game Selection

Pelaa’s game choice is impressive. Not only do they feature a wide array of slots – almost 1000 total – they also have live betting on sports, casino games and table games. If you choose to open a Pelaa account, you will not be starved for variety. 

5. Playing on Pelaa

Pelaa’s website is well-optimised and smooth. Even while using a VPN every game we tested ran smoothly and without issues. The site does its best to eliminate unnecessary clutter so that nothing will interrupt you and your game of choice. They are also fully supported on both mobile and tablet. 

6. Withdrawals

As mentioned before, Pelaa takes a 2% fee from all withdrawals. They have a hard maximum of £5,000 when withdrawing, and while most withdrawals are instant, Visa debit cards can take up to three working days to transfer funds. 

7. If you run into issues:

Pelaa has a support number and email listed on their site. They have different support numbers based on locale and generally respond to emails within a few hours. 

Welcome Offers and Promos

As we listed above, Pelaa has a matching welcome offer for the first four deposits a new player makes. The bonus for the first deposit made is a 100% match up to £100 along with 150 free spins of Gonzo’s Quest.

The second bonus is a 50% match up to £300, and the last two are 25% up to £300. 

The free spins for Gonzo’s Quest are not gifted all at once but are instead given over 10 days, and each pack of spins expires within 72 hours if not used.

To cash out any money from these free spins, you must wager the winnings an additional 40 times.

Each game type is weighted a different amount towards those 40 wagers, with each play on a standard video slot counting as 100% of a wager, classic slot spins counting as 75%, table game wagers counting as 10% and blackjack rounds counting as 5%. 

These matching bonuses are for all players, but they aren’t the only first-time bonus offered.

There is also a first-time Live Casino Welcome Bonus of up to £100 that can only be used on live casino games such as live roulette, live blackjack and Dream Catcher.

Promotions and Tournaments

Pelaa has leaderboards for many of their games, which they use to create weekly tournaments and daily prize drops.

Each week there is a £62,000 prize pool to draw from; you can win multiple prizes daily, so don’t tune out after getting that first big hit. 

They also have regular free spins and bonus match promotions, such as their Free Spins on Tuesdays and a 25% bonus match during the weekend for existing players!

VIP Program

Pelaa does have a VIP Program, but it appears to be unavailable in the UK – when attempting to visit the VIP portion of the site with a UK web address, you are turned away.

If it’s indeed available, the Pelaa VIP Program has plenty of perks, including personalised birthday gifts, a monthly prize draw, dedicated managers for your account and exclusive promotions. 

You can’t sign up or pay to be a VIP immediately. You earn VIP status through accumulating loyalty points by playing various games on the site. After you’ve played enough, Pelaa will contact you via email, and you can begin the registration process. 

Our Perspective: Bonuses and VIP Program

Overall, their VIP program seems a bit flat to us. Unlike other casinos, which tout front and centre how much being a VIP improves your overall experience with them, Pelaa makes their perks a little more challenging to access. 

VIP status is unavailable in certain countries, and the rewards they offer are less attractive than some of their more well-established competitors in the online casino market. That, combined with the fact that they don’t list how to become a VIP on their VIP page, almost makes it feel like this isn’t an aspect of the site they want to promote.  

Their bonuses and promotions, on the other hand, are more than respectable. The promotions are consistent and will reward existing players continuously. The only downside when it comes to bonuses is the higher-than-average wagering of 40x the bonus and free spins winnings.

Register a New Account with Pelaa

Registering a new account with Pelaa Casino takes four simple steps.

1. Go to their website and click the Time to Pelaa button in the middle of the page.

2. Fill in the necessary information.

3. Wait for an email requesting verification documents.
4. Send the documents, and you’re done. It’s that easy. 

Our Perspective: Registration Process

Pelaa Casino lives up to its simple and straightforward approachwhen it comes to the registration process. However, as a UK player, you can expect to undergo a verification process.

Pelaa Payment Methods

Pelaa offers flexible payment options. They are partnered with several e-wallets, and can transfer money directly from your winnings to your bank account if you don’t want it loaded onto a specific card. Depositing and withdrawing money is straightforward and easy.

Our Perspective: Flexible payment options, instant withdrawals, but fees apply.

We love the choice of e-wallets, mobile payments and other payment options supported by Pelaa Casino. Also, it’s great that most withdrawals are fast and painless. That said, Pelaa does charge a 2% withdrawal fee, unlike some of its competitors which have waived their processing fees. 

Games You Can Play At Pelaa Casino

Pelaa does not have any exclusive branded tables or games. All of their slots and tables are outsourced software from other gaming companies – the site is simply a delivery service, not a provider in its own right. 

Their collection overall is robust. They have a great selection of slots, featuring classics like Book of Dead, Dragons Luck and 10,001 Nights. They are partnered with Red Tiger, a premier slot creator, so their selection is always second to none.

They also have a wide array of casino games both live and single-player. They offer many variations of roulette, baccarat and blackjack. Their live section features roulette heavily, so if that’s your game of choice, then you will be happy here.

Pelaa also offers many game shows, such as Deal or No Deal, Monopoly Live, Crazy TIme and Dream Catcher. No matter what your taste in gaming, Pelaa has you covered. 

Game Providers

Pelaa is partnered with several of the biggest names in slots, such as Red Tiger, Quickspin, Microgaming, Play’n GO, NetEnt, Pragmatic Play, and Yggdrasill.

They also feature live games such as Blackjack, Roulette, and Texas Hold ‘Em, as well as game shows from Evolution Gaming. They also feature a small selection of scratch cards.

Our Perspective: Great games by top providers

There is nothing to dislike about the game variety at Pelaa. The casino has partnered up with licensed and creative providers, some of which are taking the industry by storm.

Time to Collect Your Winnings? Here’s What You Need to Know

As a UK player, you can withdraw using Visa, MasterCard, Skrill, Neteller, ecoPayz and MuchBetter financial services, or by setting up a transfer directly into your bank account. When withdrawing, there is always a minimum of £10 and a maximum of £5000 per transaction.

Just click on withdraw at the top right of the page, select your preferred denomination and from your preset financial institutions, and you’re all set! Pelaa makes collecting quick and easy.

Customer Support

Pelaa have multi-language lines available for European players, and their live chat is good at helping you with any minor problems you may have.

Responsible Gambling

There have been complaints levied against Pelaa for their responses to potential addiction cases before, but they do provide plenty of resources if you need help.

They also have all the tools necessary to help players take control of their gambling behaviour, such as deposit limits, wager limits, loss and session limits.

Awards and Recognitions

Pelaa is a relatively new casino site in the online sphere, since it was only founded in 2018. It hasn’t earned any specific accolades as of yet. 

Pelaa Casino Review – Conclusion

Pelaa Casino has the makings of a simple, straightforward casino for people who enjoy their gambling without frills. However, the questions surrounding their security and attitudes towards player safety and gambling addiction lead us to recommend the site with caution.

Frequently Asked Questions

1. Does Pelaa Casino offer a wide variety of games?

Yes, Pelaa offers an incredible variety of slots, live games, table games and more.

2. Does Pelaa Casino work on mobile?

Yes, Pelaa is optimised to work on mobile and tablet devices, as well as desktops. 

3. Who is Pelaa run by, and who provides their licences?

Pelaa is run by Genesis Global Limited. They have licences from the Malta Gaming Authority and the British Gambling Commission.