Casino Joy is one of Genesis Global's smaller brands revenue-wise. That said, it's been attracting players since 2018 and reviews have been largely positive.
The bonus terms at Casino Joy are far from being the best in the industry, given the high wagering and the limit on free spins winnings.
The Casino Joy platform is a 'joy' to navigate. The casino works well on a mobile browser, and offers games by some of the best providers. Payment options for UK players are flexible and withdrawals are hassle-free.
It's great to be able to contact Casino Joy via a UK free phone number. This somehow makes up for the lack of live chat service.
Summary
Details
Game offerings
Game types
Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots Payment
Payment options
Euteller 
PaySafeCard 
Visa Debit Deposit
Withdrawal
Customer Service
Telephone
Casino Joy Review
Casino Joy cannot fail to draw you in with its friendly-looking platform and extensive selection games by top-rated providers. Its operator, Genesis Global is known for its great casinos and providing high-quality experiences to players. But what else does Casino Joy has to offer to British players?
Keep reading our Casino Joy Review to find out what distinguishes this casino from the rest of its competitors and sister sites.
Casino Joy Licensing, Safety and Trustworthiness
Casino Joy is licensed by both the UK Gambling Commission (45235) and the Malta Gaming Authority (MGA/B2C/314/2015). We think that’s pretty impressive. It’s clear Casino Joy cares about the trust of its players.
The privacy policy states that personal information won’t be shared with other parties. The casino uses advanced encryption to protect your personal details from unauthorised access. Additionally, a data protection officer (DPO) has been assigned to oversee the issues relating to security and privacy.
Genesis Global is in partnership with the best game developers in the industry, all of which are licensed to offer their games in the UK. Therefore, you can be assured all games will provide a fair and enjoyable experience.
Finding the legal information and terms on Casino Joy’s website was straightforward. By scrolling to the bottom of the screen, you find the general terms and conditions, as well as bonus terms and conditions. From the general terms page, you can go further onto their privacy and security page. The information provided here was clear and easy to understand.
Casino Joy seems to be reliable
Genesis Global is already well known in the casino business. Besides Casino Joy, they have produced many other successful and enjoyable casinos.
The UK Gambling Commission is also one of the strictest around. They have rules surrounding all aspects of the casino experience, including the fairness of the games, how your personal details are managed and how deposits and withdrawals are handled.
The only worrying aspect is that Genesis Global did get its UK license suspended temporarily in 2020, due to some compliance issues that had to be investigated. Let’s hope that the casino has learnt to be extra-vigilant!
Our Verdict
Players should have no hesitation signing up at Casino Joy. With strict licensing requirements and a well-established brand, there is nothing to worry about. Given everything we’ve reviewed above, Casino Joy is definitely a safe place to play.
How I Tested Casino Joy
When reviewing any casino, there are numerous factors to take into account. Players, of course, want the games at a casino to be enjoyable. An excellent welcome bonus will also give added incentive to sign up. Casinos should also be approachable, and you should be able to get answers to any questions you have. Below we give a more detailed look behind my review process.
1. Bonus and offers analysis
Typically the bonuses offered could be a deciding factor on where players sign up. An important area to consider is if the casino offers any bonus to you without requiring a deposit? Finally, we look at the ongoing bonuses and the VIP program (if there is one). These are all compared to what other casinos offer.
2. How easy is it to open a new account?
Opening an account shouldn’t be a hassle. We know you’re eager to start playing. This is why we always consider how simple and straightforward the registration process is. A casino also shouldn’t ask for information that is too personal.
3. Things you need to know about their deposit methods
There should be a wide range of methods for you to deposit money. There definitely shouldn’t be any fees. While most casinos have a minimum deposit requirement, we like this number to be as low as possible.
4. What their game selection looks like
Most people would agree the games are the main attraction at any casino. A casino should have a wide range of games from slots, table games and a live casino.
5. The gaming experience
Games need to be fun for players to stick around. We look at who provides the games and how well they play. If a casino is supported by some of the top developers, then the play experience is sure to be a hit.
6. How withdrawals work
You should never have to wait too long to enjoy your winnings. A good casino will also have several methods for you to withdraw money. A lower minimum withdrawal amount is always good for players.
7. What you do if you run into issues
Good customer support will be important for any casino. There need to be quick and easy ways to reach someone if you need help. We examine if the casino offers live chat, phone or email support. We also take response times and helpfulness into consideration.
Welcome Offers and Promotions – Grab a Bonus at Casino Joy!
At Casino Joy, you’ll find a few different bonuses you can claim. If you want to hit the slots, you will be treated to 200 free spins and a 100% match up to £100. There is also a live casino bonus where you can get a 100% match up to £100 instead. Additionally, there are other rotating and seasonal offers.
The free spins can only be used on Starburst. Free spins are added at a rate of 20 per day and not all at once. The welcome bonus needs to be wagered 40 times in order to claim any winnings. The most you can withdraw from your free spins is £100.
When you make your first deposit, the free spins are added to your account automatically. To claim the match bonus, you will have to select it from a dropdown box after you have made the deposit.
Promotions and Tournaments
Casino Joy has weekly tournaments going on. Currently, there are over a dozen games eligible for the tournaments. If you’re at the top of the leaderboards, you’ll have a chance to win big.
What’s more, there are also regular reload bonuses at Casino Joy which will really benefit existing players. These benefit players who have deposited on certain days of the week, and include:
- 25% reload bonus up to £100 on Tuesday
- A weekend freebie on Thursdays
- 30 seconds of free spins
VIP Program
Sadly there is no VIP program for British players at CasinoJoy. Players from Canada and other countries do have access to a VIP program. The program promises several exclusive offers like an account manager, birthday bonuses, VIP events, holiday packages and personal withdrawal services. Overall, it’s very light on the details. There is no information on how to get into the VIP programme.
The Bonus is not the main attraction
While the bonus at Casino Joy is fair, it’s far from the best we have ever seen. The 40 times wagering requirement is also a bit steeper than what we have seen elsewhere. Other casinos also have free spins with fewer restrictions on what games they can be played
The absence of a VIP programme for the UK is also a pity.
Our Verdict:
The welcome bonus is still certainly good to get you started on at the casino. However, there are better and more generous welcome bonuses to be found at some other places.
Register a new account with Casino Joy
To open a new account get started by clicking on the red sign up button. Initially, you will be asked to select a username, password and enter your email address. Afterwards enter your name, country, birthdate, address and phone number. Be sure to also choose the currency you will be using. Once this is done, you can make your deposit right away.
Opening an Account at Casino Joy was Super Easy
We found the account registration to be as simple and straightforward as can be. All you need to do is follow the onscreen instructions in two easy steps. Just enter the information you are asked for, and you’re all set to go. There was no need to verify the email address. Instead, you can start playing right away.
Our Verdict:
We don’t think anyone should have any problems opening an account here. There is nothing complicated about the process.
Casino Joy Payment Methods
| Payment Method | Type | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|
Visa | Debit Card | Instant | 1-3 days |
| maestro | Debit Card | Instant | – |
| boku | Mobile Payment | Instant | – |
| paysafecard | Electronic Voucher | Instant | – |
| Skrill | E-wallet | Instant | Instant |
| NETELLER | E-wallet | Instant | Instant |
| ecoPayz | E-wallet | Instant | Instant |
| Trustly | Instant Bank Transfer | Instant | Instant |
| PayPal | E-wallet | Instant | Instant |
| Much Better | E-wallet | Instant | Instant |
| MiFinity | E-wallet | Instant | Instant |
There are more than enough payment methods at Casino Joy
All players will be able to find a convenient way to pay. Compared to other casinos, we can say Casino Joy offers more payment methods. There are no fees for any deposits and the processing time is instant for each option.
Our Verdict
There is nothing to find fault with here. From debit cards to prepaid cards and e-wallets, Casino Joy offers different payment options to suit different preferences.
Games you can play at Casino Joy
The selection of slots at Casino Joy is pretty extensive. You’ll find not only the latest games but many classics from the past as well. Some of the highlights include Book of Dead, Starburst, Fire Joker, Gonzo’s Quest, Bonanza and Super Lion.
No matter what kind of slots you like, you will find something at Casino Joy. We don’t think players will ever get bored here or run out of games to try.
While many casinos that focus on slots will neglect other games, that’s not the case here. Casino Joy has a sizable selection of table games too. You’ll find Roulette, Blackjack and Baccarat in several variations. Craps, casino hold’em, 100 dice and various other table games can be found too.
The live casino also has many of the same table games mentioned above—for example, roulette, blackjack and baccarat in their common variations. There are also games like monopoly live and mega ball 100x.
Several games here are based on past popular game shows from TV. Of note, this includes Deal or No Deal and Who Wants to be a Millionaire.
Game Providers
Casino Joy has some of the top game providers around. The main ones for the slots and jackpots include:
- NetEnt
- Microgaming
- Big Time Gaming
- Red Tiger Gaming
- Pragmatic Play
- Wazadan
- iSoftBet
The live casino and table games are primarily supplied by Evolution Gaming.
The Game Selection is Where Casino Joy Really Shines
With the amount of games available, we might rank Casino Joy as being one of the best in this regard. Not only is the selection of games vast, but the quality is high. Casino Joy has all of the best slots, both new and old. Additionally, there is an excellent selection of traditional casino games available.
Time to collect your winnings? Here’s what you need to know
Withdrawing money from Casino Joy is pretty straightforward. You’ll find a “withdraw” tab on the top right of the screen. Select your withdrawal method and enter the amount. After that, you’re good to go. The minimum withdrawal is £10.
To find more information on withdrawals, simply open up the left side menu and click on the payment options. You’ll be able to learn about both payments and withdrawals here. The processing time for most of the withdrawal methods is instant, with only the Visa taking one to three days.
Withdrawals at Casino Joy are a simple process
Overall we think the process here is very streamlined. Casino Joy receives top scores from us in all three key areas. This includes the number of withdrawal methods, the minimum withdrawal amount and the processing times. Compared to other casinos, they are in the top tier here.
Customer Support
| Contact: | Average Answer Time | |
| [email protected] | 24-48h | |
phone | UK: 08001700602 EU: 00356 20341518 | 15min |
live chat | Available 24/7 on their website | <1 min |
The main languages chat is offered in include: English, Norwegian, German, Finnish and Swedish. From the question mark at the top, you can access the FAQ, live chat, email and phone numbers.
The FAQ section is quite extensive. With all the detailed answers available here, you may not even have to contact the support.
Casino Joy offers excellent Customer support
There is not much more you could ask for. All three main methods of support are offered, including phone, email and live chat. The response times at Casino Joy were also above par. The staff was helpful, and will answer any questions you may have.
Our Verdict
For the variety of support available and helpfulness, Casino Joy gets top scores here.
Responsible gambling
On the bottom of the site, you will find a tab dedicated to this specifically. The section contains information on how to recognise excessive gambling, how to avoid gambling too much and links to further resources that can help you out. You will also find the option to close your account if you choose.
Casino Joy offers a detailed RG resource
Casino Joy supports responsible gaming. We think it’s important for all players to gamble responsibly. Playing at a casino should be a source of fun and excitement, not negativity.
We can see Casino Joy thinks so too. Their resources should be great for any player wishing to learn more or thinks they may have a problem.
Our Verdict:
We think the casino is doing everything right here. They are informing players on what to look for and what further actions to take.
Conclusion
We can see why Casino Joy is quite popular with players. If you give it a chance, we think it could be one of your favourites too. The games selection is one of the largest around. Deposits and withdrawals are very straightforward with minimum processing times. The two things that are missing are the live chat service and a casino VIP Program. Finally, we cannot hesitate to recommend Casino Joy to our UK players.